'FileNotFoundException No Segments File Found in org.apache.lucene.store.FSDirectory' Due to Index Directory Corruption
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
No issues are appearing after logging into JIRA. Logs (atlassian-jira.log) contain errors like this one:
http-8080-Processor17 ERROR [500ErrorPage] Exception caught in 500 page
java.io.FileNotFoundException: no segments* file found in
org.apache.lucene.store.FSDirectory@C:\DATA\JIRA\issues: files:
org.apache.jasper.JasperException: java.io.FileNotFoundException: no segments* file found in
org.apache.lucene.store.FSDirectory@C:\DATA\JIRA\issues: files:
Cause
- This can happen if you restore a database backup to a new JIRA system.
- Migrate to a different server.
- After an upgrade.
Resolution
- Configure JIRA to utilize a new Index location under
Administration > Indexing. If your dashboard does not appear, try pasting the URL directly to the administration page: http://YOUR_SERVER_URL/secure/admin/jira/IndexAdmin.jspa - Click Full/Lock
Reindex to rebuild the index
Last modified on Nov 20, 2024
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