Summary

A gadget isn't displaying in the Dashboard and shows an error of

The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator.

Environment

Jira Cloud

Diagnosis

If the filter is set to Private, only the owner of the filter can alter the sharing level of the filter and data.

 Please contact Atlassian Support if you need assistance identifying the owner, JQL, or filter name.

Cause

The Filter Query in use for the gadget is set to Private, or it is deleted.

Solution

Identify the filter in use for the gadget, then have the filter's owner change the filter from Private to another option.

If the owner is no longer available or is a disabled user, use the Manage filters functionality to change the filter's owner:

1. Click on Settings > System > Filters
2. Locate the filter in question, then click the three dots menu > Change owner

Note: if the filter is deleted, a new filter query will need to be created.